Shipping Info

Please explain to me how postage and packaging works.

For orders below 2kg I use Royal Mail – 2nd class, signed for.

For orders over 2kg I use ParceForce, 48 hour delivery.

If you wish to have your package sent 1st class, tracked / signed for - there is a drop down menu in the shopping basket  - please select this.

When your package has been despatched  you will receive an email notification. All packages can be tracked.

If you would prefer for your package to be sent by a specific carrier not mentioned above please email sales@sunbirdkitchen.com when you place your order. 

Sometimes things go wrong, if you haven’t received your package within 5 working days after you were notified of its despatch please let me know. I can process a refund but will not resend a new parcel unless we can establish that the address is secure and there will be someone there to sign for it.

I do not make any profit from shipping packages – in fact I absorb some of the cost to allow the total cost to you to be more appealing. 

All orders over £40 include free delivery to you. So – why not team up with family and friends to make a bulk order.

From time to time there will be discounts and flash sales – including free P and P discounts – so watch out for these – signing up to the newsletter is a good way of finding out. Also follow @sunbirdkitchen on Instagram and Facebook to get notifications of special deals.

Orders are shipped Mondays to Fridays.

If you live in the following Bristol postcodes I offer free delivery on purchases over £15 - please select the relevant drop down box when you make your purchase:

BS6, BS7, BS8, BS9, BS10, BS16, BS32, BS34, BS35, BS36, BS37

 

Do you ship outside the UK?

No – not at the moment, I will update the website should this change.